Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery

Does ThirstyRun deliver in my area?

Currently, we deliver only to specific zip codes in the following cities:

Allen Park, Ann Arbor, Birmingham, Bloomfield Hills, Canton, Dearborn, Dearborn Heights, Farmington Hills, Garden City, Hamtramck, Lincoln Park, Madison Heights, Melvindale, Novi, Oak Park, Riverview, Rochester Hills, Romulus, Royal Oak, Sterling Heights, Southgate, Taylor, Trenton, Troy, Warren, West Bloomfield Township, Westland

To confirm if we deliver to your city, check if your delivery address is within our delivery zones using the form at the top of the home page. You can also shoot us an email or give our customer service a call. Is your city not in our delivery list? Do not worry, we are continually expanding our delivery circle, and are sure to be in your town soon.
Kindly subscribe to our newsletter at the bottom of the home page to get notified when the delivery opens in your city.

I choose 2 Hours Expedite Delivery

If you decided on expedite delivery during your checkout and you received your delivery late, please let us know through the contact us page. Make sure to include the details of the order in your complaint form. Or give us a call during our business hours, and we will gladly refund you the delivery fee.

What happens if I place my order on Saturday or Sunday?

Your order will be delivered by the next business day, which is typically two business days from placing your order.

What if I live in an apartment, condo, gated community or secure building

We deliver to gated communities, secured buildings, and condos if you provide us with instructions for easy access to the delivery location without causing any delay. Please note that we currently don’t deliver to any apartment buildings or any place beyond the first floor.

What if I’m not going to be home to receive my delivery?

It’s not necessary to be home to receive your delivery as we make your delivery right to your front door. We are happy to accommodate any special delivery instructions for you, just let us know.

What if I’m not in your delivery area?

Don’t fret! Our delivery areas are frequently expanding, so it’s likely we may start delivering to your area soon! To be added to our waiting list, please sign up to be notified in the front page or give us a call. We will contact you as soon as we open your area for delivery.

What time will my delivery arrive?

Unfortunately, due to the nature of traffic, we can’t guarantee a delivery time. Delivery time depends on two things: 1) the length of your route. Some routes have more subscribers than others, and 2) what number you are on the route. Once you receive your first delivery, your delivery time shouldn’t vary each week greatly until the number of new subscribers in your area expands.

Order

Change Something on an Order

Because we start processing your order as soon as you click “Place Order,” we cannot make changes after it’s been placed. You may send a cancellation request through the contact us page or give us a call during our business hours, but this cannot be guaranteed once an order has been placed.

Is there a minimum order?

We do not have a minimum order amount for delivery at this time. However, for free delivery, the minimum order amount is $25; otherwise, you’ll be charged $5  for delivery fee.

My Order Has Not Arrived

Allow up to the evening of the delivery date, if you didn’t receive your order, please let us know through the contact us page with details of the order or give us a call during business hours.

Order is Damaged or Defective

If any item in your order is damaged or defective, please send a replacement request through the contact us page with details of the damaged items or give us a call during our business hours and we will happily send you the replacements.

Order is Missing Items.

If items are missing, please let us know through the contact us page with details of the missing items or give us a call during business hours, and we will happily send you the missing items.

Received Incorrect Item

If the item you received is not the item shown on your order in Your Account, please let us know through the Contact us page with details of the incorrect items or give us a call during business hours and we will happily send you the replacements.

Other

What if I refer your service to someone else?

For every person that subscribes and make an order using your referral link that’s provided in your account page, you will automatically receive a %15 coupon you can use in your next order! Please remind your friends and family to sign up using your Referral link so you receive your coupon promptly.

Payment

What payment methods do you accept?

At this time, we accept cash on delivery, Paypal and all major credit cards.

Subscription

How do I set up a subscription order?

In the cart and checkout pages there is a checkbox to enable order subscription, checkmark that checkbox, select the Subscription Duration and the Subscription Duration Value. Once you place your order, all products that you chose as a subscription will be delivered to you automatically based on the subscription duration and value you chose. For example, if you want your order to be automatically delivered every two weeks, checkmark the order subscription checkbox, select weeks in the Subscription Duration and Two in the Subscription Duration Value.

What if I want to cancel a subscription?

We are sad to let any customer go and will gladly do anything under our control to or accommodate any delivery requests to make you a loyal customer. If you have your reasons for cancellation, you may cancel at any time by going to your account page and subscriptions section. Please, note cancellations must be made before one day of the order delivery date.

What is a subscription order?

A subscription order is the set of products that you choose to be delivered to you regularly either Weekly, Bi-weekly, or Monthly. After you add products to your order, you are given the option of enabling order subscription. Recurring Order products are those that you want to receive on a consistent schedule.

Didn’t find what are you looking for? Get in touch

Contact Us

Business Hours